I had a friend years ago who’s father owned an exercise equipment company. His father gave an interview that always stuck with me. His favorite line was “work hard, play hard, sleep well.” Recently we went through some technical issues at work and customers contact us to complain. That’s always uncomfortable, but more so when you are genuinely trying to be forthcoming and honest. We know what goes on in our own mind and what our intentions are.
Posts in: Customer Service