🧠 Core Capabilities

My core strengths across operations, leadership, creative work, and remote collaboration.

These are the skills and instincts I bring to every project—regardless of the domain or tools. They’re the foundation behind all the case studies on this site, and they show up whether I’m building an internal system, supporting a team, or solving a customer problem.

🧩 Intersections Are My Superpower

I once rebuilt our entire support process from scratch to reduce backlog and time to resolution, without increasing headcount.

I’m at my best when I’m connecting the dots:

• Between support and product
• Between leadership and infrastructure
• Between humans and the tools they rely on

💬 Communication & Remote Fluency

I designed a daily standup cadence that worked across four time zones and four departments. No DM chaos—just clear progress updates.

• 10+ years leading remote teams across time zones and disciplines
• Comfortable across all async modalities: written (docs, chats), audio, and video
• Deep belief in transparency, accountability, and clarity as cultural drivers
• Build systems that help distributed teams stay aligned without constant meetings

🛠️ System & Process Design

When two dev teams were using completely different agile setups, I helped unify them under a single process—training, rollout, retros, the works.

• Designed and deployed end-to-end workflows in support, HR, and IT
• Led the unification of multiple engineering teams into a shared agile system
• Known for building tools and documentation that scale without friction
• Combine top-down systems thinking with boots-on-the-ground execution

🤝 People Leadership & Team Culture

In a fully remote org, I implemented 1:1 frameworks that turned check-ins into actual culture touchpoints.

• Experienced manager of both individual contributors and cross-functional teams
• Skilled at resolving interpersonal friction and designing feedback systems
• Created custom Notion-based leadership hub for coordinating 100+ volunteers
• Trusted advisor in high-stakes org design and performance improvement plans

📊 Technical + Operational Fluency

I led the transition from one payment processor to another—including Stripe integration, backend data migration, and zero disruption to recurring revenue.

• Extensive hands-on experience with billing systems (Stripe, PayPal), support tooling (Zendesk), and IT onboarding (Okta, SSO)
• Advanced Excel modeling, data analysis with Python (pandas), and database fluency (SQL, Postgres)
• Built and maintained e-commerce pipelines, system integrations, and CLI workflows

🎨 Creative Enablement

I created a CLI tutorial video series that helped non-technical users unlock one of our most powerful (but undocumented) backup features.

• Produced internal and external content including podcasts, screencasts, and tutorials
• Fluent in Adobe Creative Cloud (Photoshop, InDesign, Illustrator)
• Comfortable turning technical systems into compelling, accessible user-facing content
• Built static and dynamic websites using Hugo, Jekyll, and custom site generators

Want to see these capabilities in action? Explore my Skill Stacks

📬 Reach out if you want to collaborate or chat.